Refund policy

At Fight Locker, we want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help make the returns process straightforward.

1. Your Right to Cancel – 14 Days

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel most online purchases within 14 calendar days of receiving your goods, without giving a reason.

To exercise this right, email admin@fightlocker.store within 14 days of receiving your order, clearly stating that you wish to cancel.

Once you've notified us, you have a further 14 days to return the goods.

2. Returning Unwanted Items

If you've changed your mind, ordered the wrong size or no longer need an item, you can return eligible products within the statutory cancellation period.

We ask that returned products:

Are carefully packaged to prevent damage in transit.
Include all accessories, labels and original packaging where reasonably possible.
Have not been handled beyond what is reasonably necessary to inspect or try them on in a shop.

You may inspect and try on eligible products to establish their nature, characteristics and fit. However, we may make a lawful deduction from your refund if excessive handling has reduced their value.

Return postage for unwanted or change-of-mind items is the customer's responsibility.

We recommend using a tracked delivery service and keeping proof of postage.

Please contact us before returning items so we can provide the appropriate return instructions and address.

3. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us at admin@fightlocker.store as soon as possible.

Where possible, include:

Your order number.
A brief description of the problem.
Photographs showing the fault or damage.

We'll review the issue and arrange an appropriate remedy in accordance with your statutory consumer rights.

Where goods are faulty, not as described or incorrectly supplied, Fight Locker will cover reasonable return costs or arrange an appropriate return method.

Under the Consumer Rights Act 2015, customers have statutory rights to refunds, repairs or replacements where goods do not meet the required standards. Nothing in this policy affects those rights.

4. Hygiene & Personal Protection Products

Certain products, including mouthguards and other personal hygiene items, may be supplied in sealed packaging for health protection or hygiene reasons.

Where an item is sealed and is unsuitable for return for health protection or hygiene reasons once unsealed, the statutory change-of-mind cancellation right may not apply after the seal has been broken.

This exception applies only where the relevant legal conditions are met.

Your statutory rights remain unaffected if an item is faulty, damaged or not as described.

5. Refunds

We'll process any refund due within 14 calendar days of receiving your returned goods, or receiving satisfactory evidence that you've sent them back, in accordance with UK consumer law.

Refunds will normally be issued to the original payment method.

For eligible cancellations of an entire order, we'll also refund the original standard delivery charge where one was paid. If you selected a more expensive delivery service, such as express delivery, we're only required to refund the equivalent standard delivery cost.

Return postage for change-of-mind returns remains the customer's responsibility.

Your payment provider may take additional time to credit the refund to your account.

6. Exchanges

Need a different size or product? Please get in touch and we'll do our best to help.

Exchanges are subject to stock availability. For change-of-mind exchanges, customers are responsible for return postage, and any additional delivery charges will be confirmed before an exchange is arranged.

Alternatively, you can return an eligible item for a refund and place a new order.

7. Large or Heavy Items

Some products, including filled punchbags and other oversized equipment, may require specialist return arrangements.

Please contact us before returning these items.

For change-of-mind returns, customers are responsible for the direct return costs, which may be higher than standard parcel postage. Any applicable return cost information will be provided before purchase as required by law.

Where a product is faulty, damaged or incorrectly supplied, we'll arrange an appropriate return method at no unreasonable cost to you.